Frequently asked questions
Everything you need to know about credits, plans, and billing.
What is Craftly?+
A single workspace for marketplace sellers to write listings, reply to customers, research keywords, translate and optimize listings, price products, and generate product images — across 10 marketplaces including Etsy, Amazon, Shopify, eBay, TikTok Shop, Temu, and Walmart.
How do credits work?+
Each AI generation (a listing, a set of replies, a keyword list, etc.) costs one credit. The free plan includes 10 credits per month. Paid plans include more credits and unlock extra tools like image generation.
Do I need a credit card to start?+
No. The free plan requires no card. Sign up and start generating right away.
How do I upgrade or cancel my plan?+
Go to Account → Manage Billing, or the Pricing page. You can upgrade, downgrade, or cancel at any time through the Paddle customer portal.
Which tools are included in each plan?+
Free includes listing, messages, reviews, social posts, and keywords. Basic adds translation, optimizer, and pricing advisor. Pro and Scale unlock product image generation and higher monthly limits.
Can I use these tools from Claude Code or Codex?+
Yes. The toolkit ships an MCP server with all the core tools. Grab your personal MCP key in Account → MCP connection, then add the etsy-ai-toolkit-mcp server to your client. Credits and image quota are tracked against your own account.
Do you have an affiliate program?+
Yes. Recommend Craftly to your audience and earn 30% of every paid plan you refer (paid on their first month). There's a free tier to make it easy to try. See the Affiliates page to apply.
What happens to my credits at the end of the month?+
Credits reset at the start of each billing month. Unused credits do not roll over.
Is my data safe?+
Yes. We don't sell your data, and payment details are handled entirely by Paddle — we never see or store your full card number. See our Privacy Policy for details.
Is this tool affiliated with Etsy?+
No. Craftly is an independent product and is not affiliated with or endorsed by Etsy, Inc.